Delete your account from within the app
You can permanently delete your Pinchanted account and its associated data directly in the app at any time. No need to contact us first — the option is built in:
- Open the Pinchanted app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Read the confirmation notice, then confirm to permanently delete your account.
Deletion is permanent and cannot be undone. If you have an active subscription, cancel it separately in the App Store (iOS) or Google Play (Android) — deleting your Pinchanted account does not cancel a store subscription.
Prefer to request deletion by email?
If you can no longer access the app, you can request account deletion by emailing us from the address associated with your account. We will verify your identity and complete the deletion within 30 days.
What is deleted
When you delete your account, your account and the data associated with it are permanently removed from our systems. This includes:
- Your profile — display name, avatar, bio, and preferences
- Your account and sign-in identity
- Your pin collection, wishlist, and the pin photos you uploaded
- Your shipping address
- Your date of birth
- Your trades, and the trade messages you sent
- Your push notification tokens
- Blocks and reports you filed
- Your subscription record in our database
What may be retained, and why
A trade always involves another collector. To protect that other person's own record of a trade they took part in, a small amount of information may remain after your account is deleted:
- The other party's record of a completed trade. The pins exchanged and the fact that the trade happened remain visible to the other collector as their own history. Your profile is removed — you are no longer identifiable in it.
- Proof-of-shipping images attached to a trade are stored in a private, access-restricted location so both parties can confirm a shipment. They are automatically deleted within 90 days of being uploaded.
We may also retain limited information where required to comply with legal obligations, resolve disputes, or enforce our agreements. Payment and subscription billing records held by the App Store and Google Play are controlled by those platforms under their own policies, not by Pinchanted.
Questions
If you have any questions about deleting your account or about how we handle your data, please review our Privacy Policy or contact us at support@pinchanted.ca.